With cases of Fraud on the rise and so many different scams circulating, please see our new updated Fraud Brochure outlining everything you need to know to keep you and your Current Account safe from Fraud.
Download our Fraud Awareness Brochure.
We would like to inform you about a scam currently affecting an Irish credit union. Fraudsters are misleading individuals using a counterfeit credit union application.
In this scheme, the scammer poses as a local buyer and instructs sellers to input their IBAN details into the fraudulent app. The scammer then fakes a successful funds transfer, creating the illusion that the transaction has been completed.
Those affected have encountered this scammer through social media marketplaces and various online platforms. We strongly encourage anyone who has experienced this scam to report it to the Gardai.
Please remain cautious of such tactics, and be wary if someone shows you a screenshot of a bank transfer. These fraudulent apps can be purchased online and are specifically designed to imitate legitimate banking applications.
Protect yourself by staying vigilant and aware.
The SEPA Instant Payment Regulation will take effect in the EU on January 9, 2025.
From today, you can receive money instantly, and by October 9, 2025, you will be able to send instant payments.
Transactions will be processed within 10 seconds, 24/7, including weekends and bank holidays.
At Limerick & District Credit Union, we pride ourselves on providing first-class financial services to our community. This would not be possible without the dedication of our volunteers.
We are currently seeking expressions of interest from members to join our Board of Directors or Board Oversight Committee. If you have skills that could benefit the Credit Union—particularly in IT or Legal areas—we would love to hear from you.
How to Apply:
Please contact us on 061-455831 or email c.long@lcu.ie before Tuesday, 31st December 2024. Be sure to include your contact details.
Together, we can continue to make a difference in our community!
Important Update: New Opening Hours for Dooradoyle Credit Union Office
We’re updating our office hours to serve you better! Starting Monday, December 2nd, our new opening hours will be:
- Monday: 9:30 AM – 5:00 PM*
- Tuesday: 9:30 AM – 5:00 PM*
- Wednesday: 11:00 AM – 5:00 PM*
- Thursday: 9:30 AM – 6:00 PM*
- Friday: 9:30 AM – 5:00 PM*
- Saturday: Closed
*Please note: We are closed for lunch from 1:30 PM – 2:30 PM daily.
Thank you for your continued support. We look forward to welcoming you during our updated hours!
12 tips for Fighting Fraud this Festive Season: Be Informed, Be Alert, Be Secure – Be FraudSMART
As we approach the festive season, FraudSMART is here to ensure your safety. Both consumers and businesses need to be vigilant against frauds and scams during this busy time.
Everyone is a target especially with the increasing complexity of frauds and scams and during the festive season when we’re all busy enjoying this time of year. Fraudsters target us through various channels, including emails, social media, and phone calls.
Here are 12 essential tips to help you stay safe:
- Never click on unsolicited links in texts or emails.
- Avoid public Wi-Fi for online purchases; use a secure connection.
- Keep your computer’s security up to date with reliable antivirus and browser software.
- Shop directly from trusted retailers’ websites.
- Be cautious of unbelievable deals or miracle products.
- Use reputable payment suppliers or Verified by VISA/Mastercard Secure Code.
- Watch out for fake calls from your bank or utility companies.
- Purchase tickets from secure and reputable websites.
- Limit personal information sharing on social media.
- Avoid saving passwords on your mobile device unless necessary, and protect your phone with a passcode.
- Your bank will never ask for your full PIN or online banking passwords. If in doubt, call your bank using the number on your card.
- Report any suspected fraud to your bank immediately.
Stay safe and enjoy the festive season without falling victim to scams. Be vigilant and share these tips with your loved ones to help protect them as well.
Wishing you a secure and joyful holiday season.
For a record-breaking 10th consecutive year, credit unions have topped the league table for best customer experience in Ireland, according to the 2024 Customer Experience Insight (CXi) Report. Furthermore, credit unions are also the only brand to have maintained a constant presence in the top ten since the survey began ten years ago, a testament to the consistency of their CX excellence.
Credit unions achieved an incredible overall CX score of 8.26, with a score of more than 8.0 considered to be the measure of CX Excellence. In contrast, the average score in the financial services sector was 6.91.
The CXi survey sought feedback from consumers across a diverse range of areas including their perspective on emotional drivers related to brands and how it impacts them, their interaction experience with brands, cost of living experiences, sustainability and the use by brands of new technologies such as AI, to name a sample.
Commenting on the announcement, Alice Grant, Head of Brand & Member Experience of the Irish League of Credit Unions (ILCU) said that the ILCU was delighted to see that credit unions continue to set the standards when it comes to delivering superior customer experience.
“This unprecedented tenth win is recognition of the dedication and hard work of credit union staff and volunteer directors across Ireland. Their relentless focus is always on being there for our members and for communities which we serve
She continued:
“There has been a great deal of change in credit unions in recent times with enhanced digital journeys and new product offerings. What hasn’t changed, and what won’t change, is our absolute commitment to put our members first. Our unique social ethos allows us to focus solely on how to best deliver for our existing and potential new members, rather being focused on profiting from their needs”
The CXi Report is published annually and is based on a survey which is carried out by Amarách Research. This year’s survey ran from June 8th to the 30th of July 2024. A representative cross section of Irish consumers was asked to give feedback on their experiences with 150+ companies across 11 sectors.
Fraudsters are continually coming up with new ways to convince students to hand over deposits for properties that don’t exist or have already been rented to multiple tenants, with some even going as far as sending a fake contract and fake keys. They prey on students who feel panicked due to accommodation shortages and pressure them into paying a deposit without doing the necessary checks.
Remember if its too good to be true it probably is!
Our advice to students and parents:
- Familiarise yourself with the average rent price in your search area. If the rent is unusually low and it seems too good to be true, it usually is!
- Do your research, check the Eircode and visit the accommodation to make sure it exists as advertised.
- Check short-term rental sites to ensure the property is not being used by a fraudster for “viewings” who will take your deposit money.
- It is crucial to keep copies of all correspondence between you and the advertiser, including bank details and the advertisement itself. The best approach is to use legitimate well-known rental agencies. If this is not possible, don’t hand over any money until you have seen the property and are happy with its condition.
- Do not make payments until you have been given the keys and signed the rental contract.
- Always check that the keys fit in the lock.
- Remember, don’t transfer any money unless you have carried out all the relevant checks and you are absolutely sure that the listing is genuine.
- Do not be embarrassed if you have been scammed. Report it to your local Garda Station and contact your bank.
By staying alert and taking steps to protect yourself, you can reduce your risk of falling victim to fraud and avoid becoming target for scammers.
As it is a European Bank Holiday on Wednesday May 1st, any online transactions completed after 4.30pm on Tuesday April 30th won’t be processed until Thursday May 2nd so it may not reach the intended account until Friday May 3rd.
This weekend, 15th to 17th March 2024, the European SEPA Payment Schemes will undergo a planned maintenance which may cause delays in processing payments.
This means that any payments made Friday 15th March may not reach the intended beneficiary until Monday 18th March.
As a result, if you want funds to reach an account by Friday, we advise you to make a payment by Thursday 14th March to ensure that the beneficiary account is credited on Friday.
Please note, you will have full online access as usual during this period. If you have any questions, please don’t hesitate to contact us.
